Last Updated: January 2026

CallerCrest (“CallerCrest,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information we collect through our website, services, and related systems (collectively, the “Service”).

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with CallerCrest.

By using the Service, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a. Information You Provide Voluntarily

Name

Email address

Phone number

Practice or business name

Scheduling and intake information

Communications submitted via forms, calls, or messages

b. Call & Messaging Data

When using CallerCrest services, we may collect:

Call metadata (date, time, duration)

Call recordings (where legally permitted)

SMS message content and timestamps

Appointment booking activity

c. Technical & Usage Information

IP address

Browser type

Device identifiers

Pages visited and interaction data

Cookies and similar tracking technologies

2. How We Use Information

We use collected information to:

Provide and operate the Service

Handle inbound communications and scheduling

Deliver reporting and analytics

Improve system performance and reliability

Respond to inquiries and support requests

Comply with legal and regulatory obligations

Protect against fraud, misuse, or abuse

CallerCrest does not use personal information for medical diagnosis, treatment, or clinical decision-making.

3. Healthcare & HIPAA Disclaimer

CallerCrest provides administrative and operational support services only.

CallerCrest is not a healthcare provider or covered entity

CallerCrest does not provide medical advice

CallerCrest does not make clinical decisions

CallerCrest is designed to support HIPAA-aligned administrative workflows, but compliance obligations remain the responsibility of each client.

4. Call Recording & SMS Communications

Calls and messages may be recorded or logged for:

Quality assurance

Training

Reporting

Compliance support

Recording and messaging practices comply with applicable federal and state consent laws. Clients are responsible for ensuring proper disclosures are provided to patients where required.

5. Cookies & Tracking Technologies

CallerCrest may use cookies and similar technologies to:

Improve website performance

Analyze usage patterns

Support marketing and analytics

You may control cookies through your browser settings. Disabling cookies may affect website functionality.

6. Information Sharing & Disclosure

We do not sell personal information.

We may share information with:

Service providers and vendors supporting our operations

Analytics and hosting providers

Telecommunications and messaging partners

Legal or regulatory authorities if required by law

All third parties are required to use information only as necessary to provide services on our behalf.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, or misuse.

However, no system can guarantee absolute security. Use of the Service is at your own risk.

8. Data Retention

Information is retained only as long as necessary to:

Provide services

Fulfill contractual obligations

Comply with legal requirements

Retention periods may vary depending on the type of data and applicable laws.

9. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

Access your personal information

Request corrections

Request deletion (subject to legal and contractual obligations)

Requests may be submitted using the contact information below.

10. International Use

CallerCrest operates in the United States and may process data in multiple jurisdictions.

By using the Service, you consent to the transfer and processing of information in accordance with this Privacy Policy.

11. Children’s Privacy

CallerCrest does not knowingly collect information from individuals under the age of 18. If you believe such information has been collected, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Continued use of the Service constitutes acceptance of the updated policy.

13. Contact Information

For questions or requests regarding this Privacy Policy:

CallerCrest
Dallas, Texas, USA
[email protected]