TERMS & CONDITIONS

Last Updated: January 2026

These Terms & Conditions (“Terms”) govern access to and use of the CallerCrest website, services, and related systems (collectively, the “Service”). By accessing this website, booking a call, or using the Service, you agree to be bound by these Terms.

If you do not agree to these Terms, do not use the Service.

1. Company Overview

CallerCrest provides administrative, operational, and revenue-recovery support services for dental practices. CallerCrest is not a medical provider, healthcare provider, or clinical decision-making system.

CallerCrest does not provide medical, dental, diagnostic, or clinical advice of any kind.

2. Eligibility & Authority

By using the Service, you represent and warrant that:

You are at least 18 years of age

You are authorized to act on behalf of a dental practice or business entity

You have authority to bind your organization to these Terms

If you are using the Service on behalf of an organization, these Terms apply to both you and the organization.

3. Scope of Services

CallerCrest provides services including, but not limited to:

Inbound call handling and routing

Appointment scheduling and intake support

Missed-call follow-up communications (including SMS where permitted)

Reporting related to call activity and booking outcomes

CallerCrest’s services are administrative and operational only.

CallerCrest does not:

Diagnose conditions

Recommend treatments

Provide medical opinions

Replace licensed staff or clinicians

All clinical decisions remain solely the responsibility of the client.

4. No Medical or Legal Advice

CallerCrest does not provide medical, dental, legal, or compliance advice.

Nothing within the Service should be interpreted as medical guidance, clinical direction, or regulatory counsel. Clients are solely responsible for their own compliance with applicable laws and regulations.

5. HIPAA & Data Handling Disclaimer

CallerCrest is designed to support HIPAA-aligned administrative workflows, but CallerCrest is not a covered entity or healthcare provider.

CallerCrest does not access or store clinical records unless expressly required for administrative purposes

CallerCrest does not make clinical determinations

Call recordings, message logs, and timestamps may be collected for quality assurance and reporting

SMS communications are sent only where consent is provided or required disclosures are in place

Each client is solely responsible for ensuring their own HIPAA, privacy, and regulatory compliance.

6. Client Responsibilities

You agree to:

Provide accurate scheduling, pricing, and intake information

Maintain control over all clinical communications and decisions

Ensure staff understands CallerCrest’s administrative role

Comply with all applicable federal, state, and local laws

CallerCrest is not responsible for errors resulting from incorrect or incomplete information supplied by the client.

7. Fees, Billing & Payments

Fees, billing terms, setup charges, recurring fees, and overage pricing (if applicable) are defined in your service agreement or onboarding documentation.

Unless explicitly stated otherwise:

All fees are non-refundable

Missed usage or underutilization does not entitle the client to refunds

Failure to pay may result in suspension or termination of services

8. Performance & Guarantee Disclaimer

Any performance benchmarks, guarantees, or revenue estimates are governed solely by the terms of a signed service agreement.

Guarantees do not apply if:

Client workflows are altered without approval

Required integrations are disabled or modified

Client fails to follow onboarding or operational requirements

Inaccurate information is provided

CallerCrest does not guarantee revenue, patient outcomes, or clinical success outside of explicitly defined agreements.

9. Termination

Either party may terminate services in accordance with the service agreement.

CallerCrest reserves the right to suspend or terminate access immediately for:

Violation of these Terms

Misuse of the Service

Non-payment

Illegal or unethical activity

Termination does not relieve the client of outstanding payment obligations.

10. Intellectual Property

All software, workflows, scripts, documentation, branding, and systems provided by CallerCrest are the exclusive intellectual property of CallerCrest.

Clients may not:

Copy or reproduce systems

Resell or sublicense services

Reverse engineer workflows

without prior written consent.

11. Limitation of Liability

To the maximum extent permitted by law:

CallerCrest shall not be liable for indirect, incidental, consequential, or special damages, including but not limited to lost revenue, lost profits, or business interruption.

CallerCrest’s total liability for any claim shall not exceed the total amount paid by the client in the three (3) months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless CallerCrest from any claims, damages, liabilities, or expenses arising from:

Clinical decisions or patient outcomes

Regulatory or compliance violations

Use or misuse of the Service

Content, scripts, or information provided by the client

13. Modifications to Terms

CallerCrest may update these Terms at any time. Continued use of the Service constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States and the State designated in your service agreement, without regard to conflict-of-law principles.

15. Contact Information

For questions regarding these Terms:

CallerCrest
Dallas, Texas, USA
[email protected]